Our products are formulated to provide natural hair with nourishment and moisture (from
loose curls & coils to tight curls & coils). This includes the typing
system 2-4 hair: curly, kinky-coily, and afro hair. Our products are designed
to cater to the needs of your curly hair.

Yes, our products are safe to use on color-treated hair. We understand the importance of maintaining the integrity and longevity of your hair color, so our products are formulated to be gentle and non-stripping. However, we always recommend doing a patch test before using any new hair care product, especially if you have recently had a color treatment.

Yes, all the products in our range are considered safe to use during
pregnancy and breast feeding. However, we recommend contacting your doctor for further
advice.

Our formulas were not designed for children, and we recommend products be used only by children 6 and up

As long as the wigs are made of natural human hair, these products will be suitable. They are not made for synthetic wigs as the products will not be able to absorb into the hair.

Yes, you can recycle our jars, lids, labels and trigger pumps. Please wash rinse and recycle them after you have finished your products!

Our postal boxes are also recyclable and are filled with materials that can also be recycled.

Our products are not vegan

Sorry to hear that your product arrived damaged. We apologise for the inconvenience caused. As we try our best to provide an exceptional service, however some factors like rough shipping and handling are outside of our control, and issues like this can happen.

Please contact us within 48 hrs of receipt info@sofnfreenaturals.com with your order number. a picture and description of the damage. We will get back to you with next steps. Upon confirmation of damage, we will be able to send a replacement or offer a full refund including the cost of returning the item to your original method of payment.

All our products are made in South Africa

Yes

Check out our Curl Type page to learn your curl type

Please call our customer service 0800 7839 706 or email us at info@sofnfreenaturals.com. Please have your order number at hand. If the order has already been packed & shipped, we are unable to cancel the order.

We aim to process all orders within 1-2 business days. You will receive confirmation along with tracking information. If you are in the U.K., your shipment usually arrives in 2-5 business days. If you’re in the rest of Europe, it takes between 2-10 business days. If you have not received your order within the given time frame, please contact us to investigate your order.

PLEASE FIND OUR SHIPPING & DELIEVERY INFORMATION HERE.

If your order has not arrived within the expected delivery time, please send us an email at info@sofnfreenaturals.com with your order number and we will investigate it for you.

Please Click HERE to read our return policy

We ship to the UK, France, Belgium, Denmark, Germany, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Sweden, Switzerland and the USA.

CLICK HERE FOR OUR SHIPPING RATES.